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ITIL Capability Modules

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Showing all 4 results

Foundation
25

ITIL® Operational Support and Analysis (ITILOSA)

Beginner
Course Overview This five day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support & Analysis of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning [...]
Foundation
25

ITIL® Planning, Protection and Optimization (ITILPPO)

Beginner
Course Overview This five day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning [...]
Foundation
25

ITIL® Release, Control and Validation (ITILRCV)

Beginner
Course Overview This official five day ITIL capability course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, [...]
Foundation
25

ITIL® Service Offerings and Agreements (ITILSOA)

Beginner
Course Overview This five day course immerses learners in the practical aspects of the ITIL Service LIfecycle and processes associated with the Service Offerings and Agreements of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning [...]